Store Policy

Epic Stuff TCG Customer Care Policy

At Epic Stuff TCG, our customers are at the core of our universe. Beyond the enchanting world of trading cards, we're dedicated to delivering an experience that aligns with our community's expectations and beyond. Our Customer Care Policy is a reflection of our commitment to you, ensuring that every interaction is met with understanding, respect, and promptness.

Your Journey, Our Commitment

1. Queries & Concerns : Have a question about a product, an order status, or just a general inquiry? We're here to assist. Our committed customer care team is ready to provide answers and solutions tailored to your needs.

2. Reach Out : Connect with us through our website's 'Contact Us' page, drop us an email at epicstufftcg@gmail.com, or give us a ring at 07851649520. We make it a priority to respond to all inquiries within a 24-hour window.

3. Feedback & Suggestions : Your insights propel us forward. We genuinely welcome suggestions, commendations, and constructive feedback. We're in this journey together, and your voice matters.

4. Resolution : A seamless shopping experience is our goal. If you encounter any bumps along the way, trust that we're dedicated to smoothing them out in a swift and satisfactory manner.

Behind Every Card, A Shared Passion

Epic Stuff TCG is not just another online store. It's a melting pot of stories, cherished memories, and shared passions. Each card in our collection, every package dispatched, and every dialogue we have with you adds a chapter to our collective story. Our customer care embodies this sentiment. When you choose Epic Stuff TCG, you're not merely making a transaction; you're joining a vast, fervent TCG family. We stand ready to ensure your journey is as enriching and seamless as the narratives behind each card.

Epic Stuff TCG Privacy & Safety Policy

At Epic Stuff TCG, we deeply value the trust you place in us, which is why safeguarding your personal information is a responsibility we take seriously. Our Privacy & Safety Policy is designed to give you a clear understanding of how we collect, use, and protect the data you entrust to us.

1. Collection of Information

Purchase & Registration : When you make a purchase or register on our website, we gather details such as your name, email address, shipping address, and payment details. This information is vital for order processing and enhancing your shopping experience.

Browsing Data : Like many websites, we collect standard information about visitors' habits to improve our site's user experience. This includes page views, source of referral, time spent on site, etc.

2. Use of Your Information

Order Processing : The details you provide are crucial for processing your orders, handling queries, and ensuring a seamless shopping experience.

Communication : Once your purchase is successfully completed, we might contact you for feedback or provide updates about our products and services. Rest assured, you can opt-out of promotional communications at any time.

Improvement : The aggregated browsing data helps us understand user preferences, facilitating continuous improvements to our website and offerings.

3. Safety & Security

Payment Security : We use third-party banking establishments to verify payments. This ensures a secure transaction process, keeping sensitive payment information out of our direct systems.

Data Protection : Your personal information is stored using secure technologies, complete with encryption and firewalls. We are committed to preventing unauthorized access, keeping data accurate, and ensuring its correct use.

4. Sharing of Information

We are staunch protectors of your data. Epic Stuff TCG will never sell, rent, or share your personal information with third parties for their promotional use. We may collaborate with trusted partners for order processing or promotional activities, but these entities are bound by strict confidentiality agreements.

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. Additionally, you can object to or limit the way we use your data.

Conclusion

At Epic Stuff TCG, your privacy isn't just a policy; it's a promise. We strive to maintain an environment where you can shop with peace of mind, knowing your data is treated with the utmost respect and care. Transparency, trust, and tenacity in safeguarding your information are the pillars of our commitment to you.

Epic Stuff TCG Wholesale Inquiries

For retailers looking to share the magic of our collection with a broader audience, welcome to Epic Stuff TCG's wholesale inquiries section. Our cards aren't just pieces of paper; they're gateways to memories, experiences, and shared tales of passion. And now, we offer an exciting opportunity for you to become a part of our ever-growing TCG family.

Becoming a Wholesale Partner

Joining hands with Epic Stuff TCG means more than just business. It signifies a shared commitment to bringing unparalleled quality and joy to TCG enthusiasts around the world. Here's how you can embark on this journey with us:

1. Easy Process : Simply send us an inquiry at [epicstufftcg@gmail.com](mailto:epicstufftcg@gmail.com) with the subject line "Wholesale Inquiry." Please include details about your retail business, expected order quantities, and any other relevant information.

2. Competitive Pricing : As a partner, you'll benefit from our competitive wholesale rates, ensuring profitability and value for both of us.

3. Support & Collaboration : Our relationship doesn't end with a transaction. We're here to offer promotional materials, insights into best sellers, and dedicated support for all wholesale partners.

4. Exclusive Access : Get early information on new arrivals, special editions, and promotional offers, ensuring your clientele always has access to the best and latest from the TCG world.

A Shared Journey in the World of TCG

At Epic Stuff TCG, every card tells a story, and every partnership is an alliance in weaving tales of wonder. Our commitment to quality, authenticity, and shared growth makes us more than just a supplier; it makes us a companion on this enchanting journey. By collaborating, we believe that together, we can amplify the joys of collecting and open up new chapters of shared success.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments